It’s no secret that I hate Comcast. They have monopolized the area in which I live and other than Dish we have no other choice if we want cable and internet. Fine, fine, fine, this is a first world problem, I get that. But I grew up with the understanding that if I want something… and I FREAKING PAY THROUGH THE NOSE for it, I should get what I pay for.
This is not the case with good ol’ Comcast.
Besides the fact that every time I write them a check I feel like a rape victim, the service is shoddy at best. Our internet goes out at least once a day, often the OnDemand feature doesn’t work at all and don’t even get me started about the cable boxes “rebooting” out of nowhere in the middle of a show… or the service being down sporadically for the first 2 days of the world cup… the list is endless. Reminds me of that scene in European Vacation where every channel is cheese-making or snow. I’ve had enough.
I’m starting to realize I’ve spent more time on the phone with Comcast attempting to get them to remedy the trillion situations I’ve encountered than I have actually utilizing their shit service. A disheartening thought to say the least. And although I love TV, I would drop Comcast in a New York minute if I didn’t have kids. That’s why the utter shitshow I’ve encountered today really makes my blood boil.
Last month I upgraded my phone to an iPhone 5. Upon reviewing my current bill with AT&T I realized I was using less than 1GB of data a month, although I was paying for an unlimited data plan. This didn’t make a great deal of financial sense so I let my unlimited data plan go (even though I had been Grandfathered into a plan they no longer offer) and opted for a 2GB plan (still leaving me with a less expensive monthly bill).
I do not use a lot of data on my phone. I don’t stream movies or watch long YouTube clips. I use WordPress, FB, Twitter and Evernote. That’s why I was fucking shocked when I received a notification from AT&T today that I’ve reached 90% usage of my 2GB, AND I STILL HAVE A WEEK LEFT IN THIS BILLING CYCLE.
I called AT&T to try to figure out the drastic data usage change. I explained to the customer service guy that I’m usually home and hooked up to WiFi while using my phone. The whole thing didn’t make sense.
Unless you factor in Comcast.
The costumer service guy was able to tell me every date and time where my data usage spiked. The highest day spike was on June 4th where I used 3/4 of 1GB just in that day alone. “What happened on June 4th?” he asked. Yup. you guessed it, Comcast had an outage for the entire county that day, that lasted ALL DAY (granted it was due to an accident, which wasn’t Comcast’s fault, I’m not completely blinded by my dislike of this giant) but because of that day I was able to trace every spike in my data usage to a day where my internet was down. And those times… ARE Comcast’s fault.
I wouldn’t even be writing this right now if Comcast was better with their customer service. If every once in a while they offered a credit for outages, or shitty service, or making me hold on the phone for hours… I would be totally pacified.
But they don’t do that.
So I’m pissed.
And I’m proving to Comcast that the pen is mightier than the sword.
I feel better now.
We had a lot of problems with DVR boxes rebooting, too. It turns out the boxes were defective. If you wish to suffer the indignity, you can exchange DVR boxes at the Comcast office on Livingston Rd. Otherwise, I’d call for a service appt and demand they replace all your boxes. If the Internet is dropping out regularly, then I would request service on that, too, demanding the complaint be escalated for lack of resolution.