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Five days ago, I took to my blog to voice my extreme dissatisfaction with Toys”R”Us. You can find the post here. Well, the entry was viewed over 600 times that day and by the time I went to bed I’d received an email from a reporter for ABC.com about my situation.

To say that I was surprised would be an understatement. This reporter wanted to contact Toys”R”Us directly and attempt to get a statement from them regarding my predicament. Why had they placed orders from Cyber Monday they couldn’t fulfill? Why were they standing by their “no cancellation” policy for internet orders? I was very interested to see what she uncovered. I sent her the information regarding my order number and my name on Friday at 4 p.m. By 6 p.m. that evening I’d received a phone call from Toys”R”Us corporate in New Jersey.

Mind. Blown.

The woman I spoke to was very sweet. I explained to her that I’m not a psycho-bitch with a chip on my shoulder, who has it out for Toys”R”Us (or anyone for that matter), but that I found the fact that they couldn’t fulfill the order nor would they allow me to cancel it under those circumstances to be very unsettling. While she was a very pleasant person, all she was able to tell me was the same information Toys”R”Us previously shared in their email to me. That, “while they were working on fulfilling my order, they couldn’t give me a definite ship date, time, or even confirmation that I would get my shipment before January 9th.”

That was still unacceptable.

But, this Toys”R”Us employee told me she would be checking in on my order daily and trying to get it shipped to me in the appropriate time frame to arrive for the holidays. I told her not to waste her time. In a week, I would already have repurchased the items elsewhere and she should really dedicate that time to the multitudes of other customers who were in this same pickle with Toys”R”Us. It was the truth. We exchanged pleasantries and ended our phone call.

And that was that.

Until last night.

Last night I received an email from Toys”R”Us stating that my full order had shipped and AMAZINGLY… it would be here today. On Tuesday.

I didn’t pay for shipping, let alone one-day shipping. I hadn’t found the time to buy the items again yet. I was no longer screwed and put-off, now I was in pretty good shape.

So??? The million-dollar question… how did Toys”R”Us find these goods in 5 days after telling me they probably wouldn’t have them in 30 days?

Maybe they ordered them from Amazon?

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32 Thoughts on “Update on the Rantings of a Dissatisfied Customer

  1. One day, they’ll truly realize the power of the consumer’s voice. High Five Momma!!! Speak!

  2. So are we still boycotting? I was ready!

  3. Somebody else that ordered the same stuff just had their order cancelled so toys r us could fulfill yours?!

  4. I don’t shop there anyway. This just gives me more reason. If you don’t have in stock what you’re letting people order, you should allow them to cancel that order. Also, had this happened to me, I would be telling my credit card/bank that any charges from Toys R Us are not to be cleared.

  5. They probably processed your order as a priority to quiet a dissatisfied customer rather than ensuring that they had enough stock for all orders.

  6. It’s a holiday miracle! 😉 But seriously, the whole situation sounds a totally screwed up.

  7. They totally ordered from Amazon!

  8. *High Five* Way to go on getting your order so quick! Altho, I do agree 100% with you, why couldn’t they be guarantee the order in the first place? Being that they were able to get it right out AFTER you voiced your frustration… Just sayin.. 🙂

  9. I noticed that you had the imaginext mr freeze gift set on your order. I found it interestingness that when I was at toys r us on Saturday they had at least twenty of them on the shelf!

  10. The proverbial squeaky wheel.

  11. Meghanne on December 16, 2014 at 8:51 pm said:

    Love the Amazon idea!! Glad you got your order but what a process!

  12. Love the last line!!!! Perfecto!

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